01
Service Satisfaction Policy
We want you to love your nails and your experience with us.
If you are not satisfied with your service, please let us know before leaving the salon whenever possible. Our team will be happy to discuss the concern and determine the appropriate solution.
For nail services, complimentary adjustments may be available for qualifying issues when reported within 3-7 days of the original service.
Please note that adjustments are intended to correct service-related issues and do not include changes due to personal preference, accidental damage, or normal wear and tear.
02
No-Refund Policy
Due to the nature of our services, completed salon services are non-refundable.
Once a service has been performed and the guest has left the salon, we cannot provide a cash refund simply because the guest has changed their mind or is no longer satisfied with the chosen service.
If there is a legitimate service-related concern, please contact us as soon as possible so we can review the situation and determine an appropriate resolution.
03
Appointment & Cancellation Policy
We value your time and the time of our nail artists. Please arrive on time for your appointment. We recommend arriving 5-10 minutes early for your scheduled service.
- Arriving late may result in a shortened service or rescheduling.
- Appointments canceled or changed with less than 24 hours' notice may be subject to a cancellation fee.
- No-shows may be subject to a fee and/or require a deposit for future appointments.
- Repeated late arrivals, cancellations, or no-shows may affect future booking privileges.
Please contact us as early as possible if your plans change.
04
Children & Guest Policy
For the safety, comfort, and relaxation of all guests, we ask that children and additional guests remain under appropriate supervision.
Children receiving services must be accompanied by a responsible adult. Please help us maintain a peaceful and relaxing salon environment for everyone.
05
Allergies & Skin Reactions
Please inform your nail artist or salon staff of any known allergies, sensitivities, or previous reactions to nail products, fragrances, lotions, or other salon products before your service begins.
While we take reasonable precautions to provide safe services, Opulent Nail Spa cannot guarantee that an allergic or skin reaction will not occur. If you experience an unusual reaction after your service, please contact us promptly.
06
Medical Conditions
Please inform our staff before receiving services if you have any medical condition, skin condition, open wound, infection, or other concern that may affect the service.
For the safety of our guests and staff, we reserve the right to decline or modify a service when we believe it may cause a health or safety concern.
07
Nail Health Policy
We reserve the right to refuse or modify a nail service if we observe signs of infection, open wounds, severe irritation, or other conditions that may make the service unsafe.
Our goal is to protect the health and safety of both our guests and our staff.
08
Payment Policy
Payment is due in full at the completion of your service. We accept the payment methods displayed by the salon.
Please review your service and total before completing payment. Once payment has been processed, please notify our staff immediately if you believe there is an error.
09
Pricing & Service Changes
Prices may vary depending on nail length, shape, design, product selection, removal, repairs, or additional services.
Additional charges may apply for:
- Nail extensions or extra length
- Nail art and special designs
- Gel polish upgrades
- Removal of previous products
- Repairs
- Chrome, cat-eye, special effects, or specialty products
- Extra time or additional services
Your nail artist will communicate additional charges whenever possible before performing the additional service.
10
Personal Belongings
Please keep personal belongings with you during your visit. Opulent Nail Spa is not responsible for lost, stolen, or damaged personal items left unattended on the premises.
11
Salon Closing Policy
For the safety of our guests and staff, salon doors may be locked at closing time.
Please arrive on time for your scheduled appointment and allow sufficient time to complete your service before closing.
12
Respectful Environment
We are committed to maintaining a professional, welcoming, and respectful environment. We ask all guests to treat our staff and other customers with courtesy and respect.
Threatening, abusive, discriminatory, or inappropriate behavior will not be tolerated. Opulent Nail Spa reserves the right to refuse service or ask a guest to leave when necessary to protect the safety and well-being of our guests and team members.
